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To distribute the Magic of Christmas a little more equitably, Daefi, a customer relations center adapted to deaf people, offers online slots with a Santa Claus who speaks sign language. Enough to allow deaf children to share their Christmas wishes like the others.
If there is one person who must be inclusive at the end of the year, it is Santa Claus addressing all children. All ? Not exactly, though. Those with deafness (i.e. 17,000 children in France) generally do not have access to Santa Clauses in shops and town centers, who do not know sign language, and even less to those who communicate by telephone. To overcome this lack, Daefi, a customer relations center specializing in disability and deafness, is launching “Santa Claus is deaf” this year. An operation carried out until December 16, during which deaf children will be able to exchange with a Santa Claus in sign language via video.
Since November 16, and until December 16, Daefi operators, seduced by the idea, regularly swap their work clothes for a red and white suit and a big beard, to respond to children in search of Christmas magic. . To access this service, children just need to ask their parents to connect to a dedicated page on the DEAFI website. At the requested slot, a Santa Claus is then available to discuss with the child in video and in French sign language on the desired gifts but also the manufacturing secrets, the reindeer, in short everything related to Christmas. Once the call is over, the children will also receive a personalized thank you email from Santa Claus. The whole process is free.
A great example of inclusiveness
Even before making the children dream, the implementation of this operation initially excited the employees affected by the symbol who also commit themselves free of charge: “When we talk about inclusion, we most often refer to school and work. We think less, on the other hand, of all those details of daily life that make deaf children feel excluded. And this, especially since the accessibility tools traditionally put in place, such as subtitling, are not adapted to their age.” justified William Debureaux, general manager of the company.
One thing is certain, these children affected by the handicap will certainly have the eyes which shine.
Santa Claus is deaf. From November 16 to December 16 – free service on https://perenoelsourd.deafiline.net/