This year, Tele2 ended up on the newspaper Råd og rön’s list of shame. The telecom company was far from the only one on the list, but was also joined by Telenor and Telia.
The newspaper’s list of shame consists of the companies that have been most reported to the Swedish Consumer Agency, and on the list there are many familiar names from last year. Among other things, the payment service that Klarna had received 132 notifications from last year has received 196 notifications in 2024.
The company that topped last year’s shame list was Dinbilgaranti, which had a whopping 633 reports. This year, however, they have significantly fewer cases with the Swedish Consumer Agency: 369.
Customers’ criticism of Tele2 concerns a number of different aspects. Among other things, they have found it difficult to use their right of withdrawal and had difficulty getting in touch with customer service when they wanted to cancel their subscription.
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Number of reports received by the Swedish Consumer Agency so far this year:
1. By Métis, 529 notifications
2. Dinbilgaranti, 369 notifications
3. Bedomahalsa.com, 340 submissions
4. Tele2, 279 notifications
5. Telia, 227 notifications
6. Klarna, 196 notifications
7. Telenor, 145 notifications
8. Nordic Best Energy, 123 entries
9. Visible, 113 reports
In order to end up on the list, it is required that the Swedish Consumer Agency’s lawyers have opened a supervisory case. It could, for example, be about misleading marketing or shortcomings in contractual terms.
Source: Advice and findings.
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The Champions League fiasco caused reports
In October, the Swedish Consumer Agency saw that the notifications against Tele2 increased significantly, which was due to the premiere of the Champions League. When the viewers were to start the streaming service Viaplay to watch the matches live, there were several who could not.
For News24 revealed Fredrik Jonssonpress contact at Viaplay, that those who could not watch the Champions League were those who had subscriptions with Tele2.
– The majority of those affected have accounts through an operator who has not entered into an agreement with us. So we refer these customers to their operator, he said then, referring to Tele2.
The confusion was about different types of channel packages, something that the Swedish Consumer Agency is looking into more closely at the time of writing, according to Råd och rön.
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Tele2 on this year’s shame list – 279 notifications
Customers of Tele2 have also had difficulty emailing the company as there was no working email address, they have experienced the customer service as lacking and when they have wanted to cancel a subscription, the waiting time on the phone has been experienced as longer than usual.
Consumers have also had difficulty exercising their right of withdrawal because Tele2 has made demands that it be done in a certain way, demands that the company has no right to make, writes Råd och rön. However, the company must have remedied this and been approved by the Swedish Consumer Agency.
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Malin Anglert, head of customer service at Tele2. Photo: Press image Tele2.
During 2024, 279 notifications were directed to Tele2.
Nyheter24 has come into contact with Malin Anglerthead of customer service at Tele2, who regrets the company’s placement on the list.
– We really regret that customers have experienced problems in getting in touch with us during certain periods this year. We are constantly working to shorten our queue times to make it easier for our customers to arrive, she says.
Anglert emphasizes that Tele2 has developed its customer service on the company’s website.
– We have also developed services where our customers can get help in our digital interfaces 24/7, she tells Nyheter24.
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