Comnet subscribers He had been experiencing major internet problems for a while. An official statement has been made on this matter.
The company via LinkedIn: quoted: “As the Comnet family, Türk Telekom VAE fiber / VDSL internet service, which we started in December 2021, has been terminated as of 11.12.2024. Comnet has strived to provide xDSL/fiber access services to its users over the years with the highest quality service and the most favorable conditions. We have set an example for many companies in our country with the software, infrastructure and applications we have developed over the years, and we continue our investments to ensure that our users have the best experience. By implementing prepaid internet services for the first time in Turkey, it has inspired many companies in the sector and paved the way for users to receive service under more favorable conditions. Comnet has experienced the pride and happiness of offering the true free internet experience to its valued users by supporting end user access services with thousands of peerings for the first time in our country.
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By guiding the sector, it has opened new horizons for other companies and brought new experience to the Turkish internet sector. Comnet, which has initiated many social responsibility projects for years, has successfully represented our country in national and international platforms and continues to do so. All activities of Comnet, such as data center services, corporate access services, Homepass access services, server services, continue uninterrupted and there is no disruption.
We would like to thank our truly free internet users for their support and support throughout this process.
Procedures to be Taken: Our subscribers who want to switch to another company can get their xDSL service number and complete the transition process by logging into the online transactions section via the Comnet application or our website. Our users who want to cancel their services must complete the easy cancellation application by logging in via the Comnet application or our website.
After this application, the modem and ONT devices that need to be delivered must be delivered to Comnet. The remaining legal days of our users will be calculated and the amount they deserve will be refunded to their payment cards. Best regards, Comnet”