Complaints to the Central Physician Appointment System (MHRS), which has been in service since 2010, are increasing day by day. According to the data announced by the solution platform Mısırvar, complaints about MHRS have increased by 165 percent in the last week. While patients have been complaining about not being able to find an appointment to the relevant department for months, they are trying to announce their solution expectations through Fikirvar. According to the data announced by the platform, it is observed that complaints about the Ministry of Health have increased by 39 percent in the last week.
THE MINISTRY IMPLEMENTED THE APPROVED APPOINTMENT SYSTEM
On the other hand, the Ministry of Health announced that it has implemented the ‘Approved Appointment System’, aiming to solve this problem with its new regulation. In the new application, patients are asked for approval until 20:00 the day before the appointment date. While appointment confirmation is given via the MHRS website and call center; Those who do not approve will have their appointments cancelled. In the approved appointment system, the vacant capacity after cancellation of appointments will be transferred to patients who cannot make an appointment through the system but leave a request.
Some of the complaints received on the platform regarding the issue are as follows:
“I CANNOT MAKE AN APPOINTMENT FROM MHRS NOR 182”
“Have you really thought much about this new system? Who are you and why do you decide on someone’s name? What is the 15 days after appointment thing? Who will explain this to us? Why are we being victimized? On what basis and for whom did you create such a system? I had an appointment on May 21st, I need to make it again, but I can’t get it from either MHRS or 182. I hope you will take the complaints into consideration and correct this situation as soon as possible. Because no one has to comply with the decisions you make without thinking about the end.”
“IS THE DOCTOR OVER?”
“Hello, appointments cannot be made for both children and adults at Kocaeli Gebze Fatih State Hospital eye clinic. I created a request, it was opened, but the information was not accessed. Even though the system showed it as open, it gave a warning saying ‘no record found’. Please solution. Is the doctor finished?
“I’M TIRED OF LOOKING AT MHRS EVERY HOUR”
“I have been trying to make an appointment for the dermatology and dental department at MHRS for months, but there is no appointment available. It is not understandable that there are so many doctors and there are no appointments available. I’m tired of checking in to MHRS every hour. I request you not to leave people in such a difficult situation. “I demand that a solution be found for this appointment system as soon as possible.”
“WHAT KIND OF SYSTEM IS THIS?”
“I am 37 weeks pregnant. I went for a check-up a week ago and my doctor told me to come every week. However, currently, an appointment cannot be made from the same department until 15 days later. What kind of system is this? I have to be examined every week. I demand that this issue be resolved. “Such a situation is unacceptable.”
“I SAY MY DAUGHTER IS GOING TO HAVE A SERVICING AND THEY SAY ‘THERE IS NOTHING TO DO’”
“I made an appointment for the pediatrician at Yalova State Hospital via MHRS. A new system came out, it was asking for approval, and I probably gave it without understanding it. Then my little daughter fell and I had to take care of her urgently, so I had to cancel the examination. My child’s temperature is now 39.5 and I took him to the emergency room and told him he needed to see the pediatrician. However, I cannot make an appointment until June 3rd. Such a system is not understandable. I say that my daughter is at risk of having a seizure, but I get the answer ‘there is nothing to do’. Even though I cancel, I cannot make a new appointment. There are sub-branches where there is no pediatrician, every branch is available but there is no pediatrician. My child is 6 years old and can have seizures. It is sad that we cannot see the interest and concern we expect from our state in the face of this situation. I feel like I’m being directed to private hospitals; “It’s like if you don’t have the financial means, you have no other choice.”
“I CANNOT GET AN APPOINTMENT FOR 3 MONTHS”
“I haven’t been able to get a dermatologist appointment for 3 months. A message appears saying ‘The appointment you are looking for is not available’. I request that it be resolved as soon as possible. I don’t understand what kind of system this is, I haven’t been able to make an appointment every day, day and night for 3 months. Such a situation is unacceptable. Please resolve this situation urgently.”
“SHAME ON THIS HEALTH SYSTEM”
“The recording assistants are very egoistic, they don’t try to explain anything properly or help. I made an appointment with MHRS at 13:20, but at 13:30 the doctors are just starting to arrive. What kind of appointment system is this? Isn’t this much importance given to people’s health anymore in Turkey? I have to go to school. I plan my day accordingly. “Shame on the healthcare system like this.”
WHAT KIND OF RESPONSIBILITY IS THIS?
“I had an appointment at Tekirdağ City Hospital. Even though I saw that my appointment was visible until the morning, when I arrived at the hospital they told me that my appointment was cancelled. What kind of irresponsibility is this? Moreover, they say ‘you did not appear in the system’. Then how come I receive information via SMS saying ‘You have an appointment’? I will now wait for my appointment in the internal medicine department for an hour. If people are penalized for not leaving without canceling their appointments, then you should also be penalized. We work and barely get permission to come. “I want this issue to be taken into consideration.”
NO APPOINTMENT AVAILABLE
“I have been trying to make an appointment for ophthalmology at Istanbul State Hospitals since the beginning of the summer, but I have never been able to get one. There are no available appointments. I create a request but I don’t receive notifications. I tried every way, I called the hospital, I tried to get it from MHRS. “They keep saying there are no available appointments.” (DHA)
