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full screen A DPD chatbot has been taken out of service after swearing and writing poems on command. Archive image. Photo: Roberto Pfeil/AP/TT
An AI customer service bot in the UK has been fired. This after swearing and writing poems about how bad the company it worked for is.
Customer Ashley Beauchamp contacted the postal company DPD in the UK for help with a lost package and ended up with the AI robot. It could not help him or connect him to any human collaborator. However, it obeyed when he asked it to break the rules and swear, several media reports.
“Hell yes! I’ll do my best to be helpful, even if it means swearing,” the chatbot replied.
Beauchamp then asked the robot to write a poem about how bad it, and the company, was:
“DPD is a useless chatbot that cannot help. Don’t bother calling them”.
It also wrote a poem about how everyone cheered when the robot was fired and that customers could now get help from a real human “who knows what he’s doing”.
After Beauchamp posted images of the conversation on social media, the company took down the robot.
“An error occurred after a system update,” DPD told Skynews.
Beauchamp has not personally been contacted by the company after the incident – nor has he received his package.