BTK opened an investigation against Turkcell, Türk Telekom and Vodafone due to the major problems experienced after the earthquake.
“In the earthquakes that occurred on February 06, 2023, on whether the operators fulfill their obligations conducting the investigation with the “Investigation” method.” About the investigation that was summarized and came to the agenda today The information given by BTK is as follows: it happened: “In order to ensure uninterrupted communication and to maintain the integrity of communication networks during and after the earthquakes of 7.7 magnitude in the central Kahramanmaraş province Pazarcık district and 7.6 magnitude in Elbistan district on 06.02.2023, which were taken to the agenda by the Board ex officio, auditing whether the obligations are fulfilled” was examined.
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In this context, subparagraphs (ğ) and (i) of the second paragraph of Article 12, titled “Rights and Obligations of Operators” of the Electronic Communications Law No. 5809, are stipulated in the “Concession Agreement Regarding the Establishment and Operation of IMT-2000/UMTS Infrastructures and the Delivery of Services”. Subparagraph (b) of article 21 titled “Emergency situations”, Article 22 titled “Emergency situations” of the Concession Agreement Concerning the Establishment and Operation of GSM 1800 Digital Cellular Mobile Phone System, Supplement to the Authorization Certificate of Limited Use IMT The second paragraph of Article 22 of the Certificate of Rights and Obligations Regarding the Establishment and Operation of Infrastructures and the Provision of Services, titled “Emergency call services, communication in disaster and emergency situations” Subparagraphs (d) and (f) of the second paragraph of Article 19, Electronic Communications Sector The first paragraph of Article 11 titled “Business Continuity”, the first paragraph of Article 18 titled “Protection against Environmental Threats” and the first paragraph of Article 39 titled “Disaster recovery center” of the Network and Information Security Regulation and the Electronic Communications Sector Referring to the provisions of the first paragraph of Article 17 of the Consumer Rights Regulation, titled “Restriction and suspension of the service” and the obligations defined in other relevant legislation,
1. On 06.02.2023 at 4:17, the intensity of 7.7 in the central district of Pazarcık of Kahramanmaraş province and at 13:24 in the district of Elbistan of the central Kahramanmaraş province with a magnitude of 7.6, which occurred in Adana, Adıyaman, Diyarbakır, Gaziantep, Hatay, Kahramanmaraş, Kilis, Malatya. Before and after the earthquake that affected the provinces and districts of Osmaniye and Şanlıurfa and the surrounding provinces and districts TT Mobil İletişim Hizmetleri A.Ş., Turkcell İletişim Hizmetleri A.Ş. and Vodafone Telekomünikasyon A.Ş.,
a) Instructed by the Disaster Emergency Management Coordination group from 06.02.2023 to 04:17 until 01.03.2023; the installation of mobile base stations and generator reinforcement, free minutes to ensure communication continuity, defining SMS and internet, opening all restricted lines and all other processes carried out by it,
b) Article 59 of the Electronic Communications Law No. 5809 titled “Audit” and 14.12.2011, if the examination to be carried out within the scope of auditing the compliance of the activities in this process with the obligations under the relevant legislation, primarily for the uninterrupted continuation of the communication and the maintenance of the integrity of the communication networks, and 14.12.2011 “The Board, ex officio, as a result of the examination report,” in the first paragraph of the 12th article titled “Investigation” of the Regulation on the Audit 2/2 Works of the Information Technologies and Communication Authority, which came into force after being published in the Official Gazette dated 28142 and numbered 28142. may decide to open an investigation upon the complaint.” Authorization of enforcement to be carried out by investigation method within the framework of the provision,
2. Considering the earthquakes with a magnitude of 7.7 in the central district of Pazarcık of Kahramanmaraş at 4:17 on 06.02.2023 and with a magnitude of 7.6 in the Elbistan district of the central Kahramanmaraş province at 13:24, communication in the entire mobile communication network and infrastructure throughout the country in case of disasters and emergencies. Taking all necessary measures by the above-mentioned Operators regarding the duly fulfillment of the obligations arising from the relevant legislation for the uninterrupted provision of, all disaster emergency action, business continuity, change management, etc. It has been decided to send the process/plans to the Authority within 1 month by being revised.”