Be careful if you own one of these Samsung smartphones! A recent system update may completely crash the device, deleting all data and apps on it.
Samsung is currently distributing various updates for the One UI 6.1.1 overlay for its newer smartphones as well as security patches for older ones. The manufacturer’s devices contain a number of applications that do not come from third-party providers, but from the South Korean company itself.
This is the case of SmartThing, a mobile application that allows you to control the connected devices in your home directly using your smartphone. But an update is currently causing major problems with dramatic consequences for several models.
Indeed, many Samsung smartphone users find themselves with their phones stuck in a reboot loop, that is, they get stuck while trying to load the operating system. They therefore become unusable. This concerns fairly old devices, running Android 12:
- Galaxy A90
- Galaxy M51
- Galaxy S10 Lite
- Galaxy S10e
- Galaxy S10
- Galaxy S10+
- Galaxy S10+ 5G
- Galaxy Note10
- Galaxy Note10+
- Galaxy Note 10+ 5G
Samsung has now acknowledged the issue and sent a corresponding warning to its Android 12-equipped smartphones via the SmartThings app. The update has also been removed from the Play Store and App Store.
If this happens to you, the only solution is to do a hard reset by entering recovery mode. To do this, simply press the power button and the volume up button at the same time for about seven seconds and then select the reset option. You can also take your device to the nearest Samsung store, according to a post shared by SamMobile. But, again, there is a strong risk that employees will erase the data from your smartphone to restart it.
This is not the first time that Samsung has faced a similar problem. In the past, other updates had already caused malfunctions, notably on the Galaxy S22 last April.