It started with Anna Gustavsson, 78, feeling different allergy symptoms. When a neighbor knocked on and asked if he could look at her kitchen, what was behind the symptoms was discovered. What she thought was allergy turned out to be mold under the sink.
– The moisture level was 200 percent above the allowed. It’s a disaster. They have not made a change of stem and the pipes had cracked. When I woke up one morning there was suddenly water on the floor in the kitchen, I thought I was sleeping, she says.
It was found that she suffered a moisture damage, and that the entire kitchen would need to be demolished. Three months later, Anna Gustavsson still lives in the apartment. She has been denied evacuation housing as her insurance company Folksam believes it is not “completely useless”, something that Home & Hire Previously reported.
“Must eat frozen ready meals every day”
She is today the only one of the four neighbors who were affected who live in the stairwell. Through their insurance companies, the others have been given evacuation apartments to live in during the period of moisture damage being addressed.
– The dust is everywhere, it’s like a white fog on the floor. I sweep and weather and am constantly cold. In addition, the ventilation does not work in the kitchen or bathroom, she says.
The fact that the kitchen has been torn out means that her opportunities to cook in the apartment are very limited.
– I have to eat frozen ready dishes every day, I have no other alternative. I can’t have lunch outside, I can’t afford it. Sometimes I bought children’s dishes to taste real food, but otherwise it will only be micromat, sandwiches and cereals, says Anna.
Folksam: can cover expensive food costs
Since there is no water in the kitchen, she must wash in the bathroom, she says.
– I feel helpless, you don’t think it’s true. How can you leave a pensioner in such a situation?, She says.
TV4 News has been in contact with Folksam who states that they do not comment on individual cases. In an email response, the company’s communications manager, Kajsa Moberg, states that it may be relevant with evacuation housing if the home is “completely useless”.
“A home is not, by definition, always unusable for kitchens missing, but in many cases you can stay but may then have a fridge freezer and micro in another room,” she writes, states that the insurance can cover the costs of eating out more often, for example. , or higher electricity costs.
“Of course, it is always sad if a customer is dissatisfied with how his or her case is handled. If you as a customer are not satisfied with how your case has been handled, there is always the opportunity to request a review of the case or contact Folksam’s independent customer ombudsman, ”she writes.