Already on Monday morning, Greger Jönsson’s lawyer called him and told him that the Swedish Guarantee Company now wants to settle outside the courtroom.
– We’ll see what they say about our bid, he says.
The Swedish guarantee company
Guarantee companies continue with mailings – despite criticism from the Swedish Consumer Agency
Greger in Smålandsstenar didn’t get any money when the car broke down – sues the Swedish guarantee company
Greger Jönsson has sued the company at Halmstad District Court because he did not receive compensation for damage to his car, despite ARN giving him the right and recommending the company to pay.
Other customers have also, after SVT started looking for the company, now received notice that they must be replaced.
“As a goodwill gesture”
Goran Vujovic received an email stating that the company can pay part of the damages. Although it did not apply to the cardan shaft, which is the part Goran Vujovic requested compensation for. Instead, the company offers to pay for the bus, which also needed to be replaced.
“Despite the fact that this is not covered by the warranty, in this case we want to show our appreciation for you as a customer by paying for the bus as a gesture of goodwill.
We hope that this contributes to strengthening our continued cooperation and your satisfaction with our service. We would also appreciate it if you could leave a positive review for our company.” they write in the email.
“Laughing”
– They announced that they would pay out SEK 336, in return for me writing a positive review. It’s laughable. I refused, says Goran Vujovic.
The Swedish Guarantee Company has not yet announced a decision for the reconsideration of the case that Goran Vujovic has requested.
In an email reply to SVT Nyheter Jönköping, the Swedish guarantee company replies:
“It is true that we have offered goodwill gestures, settlements and in some cases payments to our customers, as part of our endeavor to manage customer relations in a fair and transparent manner. We always prioritize our customers’ satisfaction and see these measures as part of our commitment to offer good service.”
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In the clip, Goran Vujovic talks about the damage to his car and how the contact with Garantibolaget has been Photo: Ulrica Abrahamsson / SVT