Internet platform focusing on problems Complaintvar According to data, internet complaints in Turkey increased by 615 percent.
The official statement from the company on this issue and some of the prominent complaints were as follows: “Martinevvar, which consumers use as a reference source and conduct research on purchasing decisions, announced its data on internet service providers. Compared to the same period of the previous year, the increase in complaints about the sector was 615 percent. While users mostly complained about the slowness of the internet, they stated on the platform that the service offered with the new price hikes was too expensive. He also emphasized that users who currently receive internet service below the promised speed are faced with paying a high cancellation fee if they give up their contracts. Other issues that were complained about were the constant disconnection of the internet, late connection of subscriptions, and indifference of customer service.
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They want 1,900 TL for withdrawal fee
“When I wanted to cancel it because I was not satisfied with the reception power after 2 months of use, my internet service provider said that a withdrawal fee of 1,900 TL would be charged. People are almost forced to do so. I think it is important to do good research when purchasing internet service. I hope new service recipients will take this into consideration.”
We cannot get internet service in 2024
“They have not been able to establish the internet infrastructure for 2 years. The last fiber box arrived, we have been waiting for it for 2 weeks. They say the signal will come. They work very slowly and carelessly. We cannot receive internet service in 2024 as 19 flats. “We want it to be resolved immediately.”
We can’t even watch videos at 144p
“We changed our home internet about a month ago. Our previous internet speed was 16 Mbit and it was very slow internet. We agreed to a commitment of 36 Mbit speed. The internet, which needs to be speeded up, has been tremendously slow since the day it was installed. So much so that it is not possible to access sites such as Instagram or YouTube. We cannot even watch videos at 144p. “We regret it a lot.”
Internet at snail’s speed
“We can neither access social media nor do anything else. We are not at home in the mornings anyway, and whatever they do in the evenings, the internet is slow and sluggish. We want to have fun for two hours in the evening, but the internet is at snail’s speed. “We face this problem literally every day.”
Internet that is both slow and constantly disconnecting…
“At my address, which is located in the center of Istanbul, only one company provides 50 Mb VDSL internet speed and I experience connection disconnections many times during the day. No matter how many times I call customer service, I can’t get any results. Even though the internet is slow and the speed is low, I want to benefit from the internet service of this quality company in one of the most central places of Istanbul.”
We are the country with the world’s most expensive internet and the worst infrastructure.
“Does the internet outage occur at the same time every day? Rude! We have students and this is repeated all the time. We are the country with the world’s most expensive internet and the worst infrastructure. How long will this continue? You know how to give a raise as you wish. Correct this situation immediately.”
Increased more than 3 times
“My home internet contract, which costs 150 TL, ends in 2 days. But the new price is more than 3 times even though it is under contract… What kind of a price increase is this? Which institution of the state has such a time? Where does this indifference, patronizing, well-fed shopkeeper model come from? Why should I pay my internet bill like paying rent every month? The year is 2024, is there any other country in the world with more expensive internet?
My bill, which was 160 TL, increased to 480 TL
“I have been using contracted internet for two years. My current bill is 160 lira and they are currently offering me the same tariff at 480 lira. While other operators offer more affordable pricing, I receive a new commitment offer with a high price increase, even though I am an old customer. In other words, we cannot see these extraordinary increases in our country only in our salaries. “I think these very high increases are unfair.”