Once again, a Windows update does not go as expected. Many users are complaining about problems installing version KB5036893 that ships with Microsoft’s latest Patch Tuesday.
History repeats itself over and over again, Microsoft rolls out updates for Windows and users encounter various problems: impossible installation, poor performance and bugs of all kinds. The latest update for Windows 11, numbered KB5036893, delivered with Patch Tuesday in April 2024 (see our article), is no exception to the rule and triggers a whole series of problems for some users. If, for many, the update applies smoothly and transparently as we have seen on several PCs, others face cryptic error messages or even annoying bugs, for which it is not necessary. There aren’t really any solutions other than waiting for future fixes from Microsoft or manually uninstalling the problematic update at the moment.
Windows 11 KB5036893: a white screen and various bugs
Update KB5036893 for Windows 11 corresponds to Patch Tuesday of April 2024 and has been distributed since April 9. In the best case and for most people, this update installs automatically via the Windows Update utility, without any particular problem for the user. But many people seem to be facing a series of various malfunctions, including the site Windows Latest makes a pretty comprehensive list.
For some, the update simply refuses to install by returning a cryptic and completely useless error code (0x800705b9, 0x800f0823, 0x8007007e, 0x800f081f, 0x8000ffff, 0x800f0984 or even 0x80073701). For those in this situation, Windows Latest offers two workarounds:
Once the KB5036893 update is successfully installed, other issues may unfortunately arise, ranging from small irritating bugs to more annoying crashes. Firstly, during the first reboot after installing the update, some users find themselves stuck on a “white screen”, which actually corresponds to the “Windows Out-Of-Box Experience (OOBE)” process, a succession of settings screens which normally appears when turning on a new PC for the first time, after a complete reinstallation of the system or after the application of certain major updates.
In this case, the process appears to be blocked because of some service or program running in the background, thus preventing the user from accessing their desktop. Fortunately, there is a simple and radical solution: cut off the Internet. This seems to unblock the Windows OOBE process and allow you to finalize the application of update KB5036893. In the case of a computer connected via Wi-Fi which does not have a specific button to cut the connection, a tip may be to turn off your Internet box or deactivate the Wi-Fi while you complete the task. ‘operation.
Finally, a myriad of other annoying issues and bugs that occurred following the installation of update KB5036893 have been reported by several users, including: big drops in overall performance and CPU overuse, the inability to change the Microsoft account avatar, screens that do not come back on when waking up from sleep or even an extremely long shutdown of the PC when a USB device is plugged in. This list is not exhaustive and will certainly be enriched as feedback from the various impacted users.
If you are experiencing some of the issues mentioned above or other performance issues on your Windows 11 PC for the past week, you can then take a look at Settings > Windows Update > Update history. If you spot an update titled “ 2024-04 Cumulative Update for Windows 11 Version 23H2 for x64 Systems (KB5036893) “, then it may be the cause of your problems, and you can remove it by going to the submenu Uninstall updateswhich is located a little further down on the Windows Update update history page.