Staff at Norfolk General are asking people with non-urgent concerns to consider alternative health care as the hospital struggles with high patient volumes due to a surge in flu, respiratory syncytial virus, and COVID-19 cases.
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“Like many hospitals across the province, NGH continues to face significant capacity pressures, frequently operating at or above 100 per hundred occupancy in recent weeks,” said a news release issued by the hospital on Friday. “These challenges, combined with illnesses affecting both patients and staff, have created strain on our hospital.
“Despite this, NGH remains committed to providing safe, high-quality care for patients and supporting our dedicated staff and physicians.”
The emergency department prioritizes patients with life-threatening or critical conditions. For non-urgent medical issues, wait times may be longer than usual.
“With respiratory illnesses on the rise, emergency departments are under significant pressure,” said Dr. Christine Tran, chief of the emergency department. “If your condition is not urgent, we encourage you to explore other healthcare options. We deeply appreciate your patience and understanding during this challenging time.”
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To help reduce the spread of illness:
- Stay home if you feel unwell.
- Wear a mask in indoor public spaces.
- Wash your hands frequently.
- Keep your vaccinations up to date for flu, COVID-19, and RSV.
Most mild symptoms can be managed at home with rest, hydration, and over-the-counter medications. If you’re unsure about the best remedies, your local pharmacist can provide advice and alternatives.
“Vaccines are one of the most effective ways to prevent severe illness,” said Dr. Robin Martin-Godelie, NGH’s chief of staff. “Getting vaccinated is a simple step that protects both you and the community. Flu shots and COVID-19 boosters are widely available through healthcare providers and local pharmacies.”
For non-urgent medical needs:
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- Consult your family doctor: For issues that can wait 24 hours or more, contact your family physician.
- Visit a Pharmacist: Ontario pharmacists can now prescribe treatment for 19 common conditions.
- Call Health Connect Ontario: 811: Speak with a registered nurse 24/7 by phone or online for advice. Visit Health811 for details.
- Visit Delhi Community Health Center (DCHC) Walk-In Clinic: Open Thursdays and Saturdays on a first-come, first-served basis.
- Virtual Urgent Care: Book a same-day or next-day appointment with a Nurse Practitioner or Doctor at Urgent Care Ontario.
- Pediatric Urgent Care Clinic: Offered by Lighthouse Pediatrics, this clinic is open Tuesday evenings from 5 pm to 8 pm at the Roulston’s Wellness Centre, located at 65 Donly Dr. North, Simcoe.
If you are experiencing a medical emergency, call 911 or proceed to your local emergency department.
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