Following the sabotage of SNCF facilities on July 26, many passengers had to cancel or postpone their trips. Fortunately, it is possible to request an exchange or refund of your ticket from SNCF before August 5.
From July 26 to 29, many travelers were caught off guard. What was supposed to be a peaceful journey turned into an unexpected source of stress. Malicious acts disrupted train traffic on several major SNCF lines, leaving thousands of passengers without an immediate solution – as many as 800,000 travelers are believed to have been impacted. Fortunately, SNCF reacted quickly to manage the situation, offering compensation for the inconvenience suffered.
If you were affected by these disruptions, good news, since you can obtain a refund or exchange your ticket, as announced by the SNCF on XThe period to complete these steps extends until August 5, giving you a few days to act.
SNCF reimbursement: for TGV Inoui and Intercités journeys
To begin with, if you purchased your tickets via platforms such as SNCF Connect or Trainline, you must go to these same sites or applications to initiate the refund or exchange procedure. Whether you are traveling by TGV Inoui or Intercités, the conditions are the same: any ticket not used due to these disruptions can be exchanged or fully refunded. Even if your tickets were not normally refundable, the exceptional seriousness of the situation changes the situation. For those who had planned a return trip, be aware that the return is also refundable if you were unable to make the outward journey.
But what if you still managed to travel despite the disruptions? In this case, SNCF is offering compensation called “G30” – for 30 minute guarantee – if your train was delayed by more than 30 minutes. The amount is calculated based on the delay on arrival:
- Between 30 minutes and 2 hours late: 25% of the ticket price refunded,
- Between 2 and 3 hours late: 50% of the ticket price refunded,
- More than 3 hours late: 75% of the ticket price refunded.
To benefit from it, go to the dedicated site all-yes.sncf.comby clicking on delayed train or on G30 on the chatbot. You will then simply need to provide your ticket information and contact details (see our practical guide). If you prefer not to go online, it is also possible to send a request by post to the following address: Service G30 SNCF Voyageurs / CS 69150 / 14949 Caen Cedex 9.
SNCF reimbursement: for Ouigo travel
Customers of the low-cost subsidiary Ouigo are also entitled to compensation. For those whose journeys were cancelled between 26 and 28 July, you have two options: either you exchange your ticket for another journey to be made before 5 August, or you opt for an automatic refund. In the latter case, no special action is required on your part, your file will be processed from 5 August.
So it’s crucial not to delay if you want to get a refund. Every minute counts, and waiting could deprive you of this opportunity. The process is simple and can mostly be done online, which allows things to be sorted out quickly. Take advantage of this opportunity to get your refund and start over on the right foot. After all, the trip doesn’t always end as planned, but there’s always a way to make up for it.