Doctolib gives in to the sirens of artificial intelligence and is preparing to welcome an intelligent medical assistant powered by AI to write reports of consultations. Enough to make life much easier for practitioners!
Doctolib, the platform used to make medical appointments online, will be full of new functions, including a touch of AI! The service, now well anchored in customs, has evolved significantly since its creation ten years ago, in particular by popularizing teleconsultation, a service available without additional costs or different reimbursement formalities. The platform has recently offered Patient Messaging and allows you to pay online for a physical consultation, directly from the site or the application as soon as you make an appointment (see our article). She also announced that practitioners would soon be able to benefit from a real medical assistant. A few weeks ago, it launched a test on this subject with 360 healthcare professionals. Le Figaro had the opportunity to speak with several doctors who are part of the system.
Medical assistant on Doctolib: no more need to take notes!
The medical assistant is able to produce a complete report of a consultation by listening and analyzing conversations. It can also classify requests made to practitioners according to their level of urgency. It can also ensure, thanks to a voice recognition system, the real-time transcription of consultations, the preparation of treatment plans, the drafting of letters of address or even access to medical resources.
The goal is to save professionals time, allowing them to carry out up to 20% more consultations. Since they don’t have to write anything down, they will be able to give more time and attention to their patients. Obviously, they check the information taken by the AI before validating it and recording it in medical records.
Doctolib: a future reference in AI in the medical field
But Doctolib does not intend to stop there and is banking heavily on artificial intelligence! “AI will make it possible to increase the performance of the services we already offer, and to design new products that we could not even imagine ten years ago”, declared Stanislas Niox-Chateau, co-founder of the company, enthusiastically. The latter plans to invest 100 million euros this year in the development of new solutions based on AI, and hire one hundred new employees to strengthen the teams of engineers and developers.
In addition to the consultation assistant, Doctolib is working on an intelligent answering machine, a tool already deployed in Germany and which should be available in France by 2025. It allows patients to make an appointment by telephone by conversing with an AI, which can even detect the urgency of a situation from the tone of voice. A “prevention assistant” should also arrive by 2025, in order to improve the monitoring of vaccinations, screenings and chronic diseases.
The platform hopes to become “a benchmark for AI in Europe”. It has 40 million patients registered in France and 500 million appointments made each year in France, but also in Germany and Italy, for 340,000 health personnel listed online. In Germany alone, it has 20 million users.