Yesterday and today, the France Identity application displays an “Oops” message when opened, which makes it unusable. Don’t panic, this is not a breakdown of your smartphone, but a simple bug that you can correct with an update.
The France Identity application, developed by the Government as part of the action plan for the digital transformation of the State and associated with the SGIN, the Digital Identity Guarantee Service, is really very practical. Indeed, it allows you to store your digital identity card and driving license in your smartphone, and to easily identify yourself to more than a thousand online services, public or private, through FranceConnect (see our article). In addition, it can also create single-use identity credentials, which allows you to prove a particular attribute – such as your majority – without revealing all the other personal information contained in your identity card, and saves you to transmit copies of your identity card to third parties, who could use them for fraudulent purposes. In short, this application quickly becomes essential and, when it does not work correctly, you quickly find yourself in trouble.
“Oops” on France Identity: a simple update is enough
If you use France Identity, you may have seen yesterday or today an “Oops” screen when you open it. Result: impossible to access your precious documents! Suffice to say that this can put you in a delicate situation, if you realize it in the middle of a traffic stop for example… Fortunately, you can easily resolve the problem.
Good morning,
Due to a mandatory renewal of the security certificate allowing the France Identity application to function, an Oops screen is displayed when opening the app.
It is necessary to update your application to continue using it.— France Identity (@france_identite) March 27, 2024
On X, the official France Identity account explained that this was due to “mandatory renewal of security certificate”. To resolve the problem, you simply need to update the application by going to its page in the App Store or Play Store. Note that last February, the France Identity team launched a “bug bounty”, a bug hunt intended to improve the security of the application. “Ethical” hackers who manage to find a security flaw are then rewarded with a sum ranging from 100 to 25,000 euros. After all, the platform is still in beta, it is normal that it sometimes encounters some bugs. The Government seems to want to go even further, because, soon, it should be possible to dematerialize the registration document or the insurance certificate.