Suzuki Turkey made an additional statement on the subject that made a lot of noise.

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Suzuki Türkiye He made an additional statement via his X account about the issue, which has attracted a lot of attention in recent months.

The company responding to user comments: shared: “Our Vitara model, whose compliance with European Standards has been confirmed by TSE with type approval certificates, is produced in the facility in Hungary with the same standards and features as the vehicles sold in all European countries, and there have been no customer complaints regarding this issue worldwide. Additionally, this color variation due to the nature of production, As a result of the tests we performed at Yıldız Technical University and the report we received, it was not seen as a problem. Since this issue is not considered a problem in Suzuki operations all over the world, there is no repair recommendation. However, as Suzuki Turkey, we will gladly carry out protective procedures at our Authorized Services for our customers who are visually disturbed by discoloration and corrosion on the relevant part. So far, 14 of our customers have contacted us regarding this issue. We had one-on-one meetings with them and provided detailed information immediately. Rest assured that we will always provide the necessary support if our customers give written instructions. So far, we have communicated one-on-one with 14 customers who have contacted us on this issue and provided rapid support in line with their needs. “The satisfaction of our customers is our top priority and we are always ready to provide the necessary support upon your written requests.”

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The official statement made by Suzuki Turkey regarding the X video at the bottom of the page is as follows: had happened: “Dear Suzuki Family, It has become necessary for us to inform you about the false and exaggerated claims that have recently been made public about our Suzuki Vitara model, especially shared on social media without investigating the source.

Our Vitara model, whose compliance with European Standards has been confirmed by TSE with type approval certificates, is produced in the facility in Hungary with the same standards and features as the vehicles sold in all European countries. It is not possible to deliberately send cheaper or lower quality models to our country.

On the other hand; By using expressions that belittle our country by the Japanese Consulate or Embassy and Suzuki Global News that our nation and judicial system are being humiliated are also unfounded. Both institutions have written to us and stated that it is not possible to use bad words towards the Turkish nation and our country.

Our country has highly developed standards in terms of the Automotive Sector. Compliance with the rules, which are followed meticulously by our relevant government institutions and standards institute, is the top priority for Suzuki, like all brands. Relevant authorities try to keep the service standard at the highest level through inspections and guidance when necessary.

As Suzuki Türkiye, we will continue to stand behind our products and services. We respectfully inform you that, despite all care and attention, in case of general or individual malfunctions in our vehicles, we will not hesitate to take actions in favor of our customers in line with the relevant laws and procedures.

For all your questions, requests and feedback, you can reach our authorized dealer-service organization and our call center at 444 5 795 between 8:30-18:30 every day of the week. Such an occasion We regret coming to the agenda with unfair accusations and generalizations. We thank you for your trust and offer our respects. Suzuki Türkiye”



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