An important period in e-commerce is coming into effect as of January 1. If the goods are not defective, the buyer will pay the return shipping.
featured in Sözcü According to the news sourced from DHA, with the regulation that will be implemented as of January 1, unless the product is considered as defective goods in online shopping (e-commerce), In case of giving up the shopping or not receiving the cargo, the consumer will exercise his right of withdrawal and will pay the cargo return fee himself.. With the decision of the Ministry of Commerce on the ‘Regulation on Amendments to the Distance Contracts Regulation’, the consumer will be able to exercise his right of withdrawal regarding the product he purchased within 14 days from the delivery date. As said above The consumer will be responsible for covering the return costs. If the product is defective, the consumer will not be held responsible for the costs of returning it. If the consumer requests, the return cost will be offset against the cost of the goods or services to be returned to him/her and the delivery costs.
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According to Turkish Statistical Institute (TUIK) data, as of October, the rate of households with access to the internet from home increased to 95.5 percent. The internet usage rate of individuals in the 16-74 age group was 87.1 percent. In the 12-month period between October 2022 and October 2023, the rate of purchasing or ordering goods or services over the internet for private use (e-commerce) was 49.5 percent. By gender, the rate of purchasing or ordering goods or services over the internet was recorded as 52.4 percent for men and 46.6 percent for women.