The complaint rebel make clips about complaints to thousands of people on Tiktok. He shares everything from rotten carrots at Mcdonalds to shampoo that doesn’t live up to its promise. News24 have spoken to the Claims Rebel who shares three concrete tricks to succeed with the claim.
Contact the company in time
– Contact them as soon as you discover that something is wrong. Tell us clearly what it is that is wrong, says Reklamationsrebellen to Nyheter24.
According to The Swedish Consumer Agency you have the right to advertise a product up to three years after the time of purchase.
Be nice and clear
Even if you are angry and disappointed with the company, remember to be nice and clear when you make a complaint. Also remember to ensure that the company has understood what the problem is and how you want them to solve it.
– It increases your chances of getting the complaint through if you are nice.
You need to have proof
Last but not least, the most important thing when dealing with complaints – save the evidence. The complaint rebel tells you that it is you as a consumer who is responsible for proving that you have made a purchase.
– You must always have your receipt, order confirmation or voucher to hand so that you can demonstrate that you have actually made a transaction.