The woman claims that the fraudster, who wrote to her on the Internet, sent pictures and details about his life that proved he was Kalle Moreaus. She also says that she felt afraid for her own safety, and therefore had to transfer the money. Among other things, she received over 70 threatening emails.
The woman and her relatives were critical of Nordea’s failure to respond to the warning signs of fraud and demanded that the bank repay the sum. But the General Complaints Board now says no to the woman’s claim.
Signed the transactions myself
The decision states that the bank transactions cannot be seen as invalid, because the woman herself has signed them with a mobile bank ID.
“Even if the notifier has fallen victim to a fraud, the advertised transactions are not unauthorized within the meaning of the Payment Services Act. The complainant cannot therefore, on that basis, make any claims against the bank due to what happened,” ARN writes in the decision.
The decision cannot be appealed.