Updated 02.46 | Published 02.42
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The Swedish Medicines Agency is starting an inspection of the supplier P24, whose technology solution replaces a conversation with a nurse with a chatbot at the care guide 1177, reports Dagens Nyheter.
The inspection begins after deviations have been observed in the automatic triage service, which DN and SVT have previously reported on.
One of the regions that has tested the provider’s chatbot is the Västra Götaland region, which paused the service after it showed flaws.
– We are starting a new case. There have been several signals and therefore we are taking the initiative to supervise the actor, says Sandra Sjöåker, investigator at the Medical Devices Agency’s unit for medical technology, with a focus on medical software, to DN.
The sorting tool promises close to 100 percent accuracy when it comes to prioritizing patients’ level of care – but shows deviations in three cases out of ten, according to a random check. P24 has seen no reason to report to the Medical Products Agency.