tech giant appleaccording to the new information that has emerged, it has started to cut the live support via social media. getting ready.
As far as new apple, at the end of this year X (Twitter), YouTube And Support Community It will stop providing live support. In this case, if no change is made, in the new year, people will be on the aforementioned platforms. they won’t get live support from a real Apple employee. A source stating that he has information on the subject, as of October 1 X (Twitter) on the platform @AppleSupport He states that the employee support in his account will be cut. Sources also added that Apple’s new era “AppleSupport” Note that videos uploaded to the YouTube channel will cut off customer support in the comments section, and that the paid for Apple Support Community “Community Specialist” states that its role will be eliminated. After that, customers only The technology giant that seems to support it through a single official channelis among the companies that are well accepted when it comes to after-sales support, but it is thought that the step taken will extend the waiting times and make it difficult to reach the company. Today, many people find answers to the problems they experience with the company’s products, usually through forums, but still, official support channels for a large part, especially for those over a certain age, have an important place.