In the event of a heart attack or a serious accident, you should call 112, something that more and more people have done this summer. But the response times at SOS Alarm are often longer than they should be.
– It is obviously not good that we do not manage the goal. We haven’t caught up with the staff turnover we had during the pandemic, says Jonas Lindh, production manager at SOS Alarm.
But the problems for SOS Alarm stretch further back in time than during the pandemic. According to MSB, it was more than ten years ago that they last managed the goal of 8 seconds on average over the year.