Samsung smartphone usersThis is an issue that predominantly affects devices equipped with Super AMOLED displays. recurring on their screens with green and pink lines continues to struggle.
Samsung noticed the issue and affected by this issue is out of warranty Galaxy Note 20 And Galaxy S20 for series phones free repair policy It’s worth noting that other devices also suffer from similar display anomalies.
One notable case concerned a user in India who encountered a green line on the top left side of his Galaxy Z Flip 4 just five months after purchase. Despite the user’s assurance that there was no physical damage, the service center claimed that the problem was not under warranty. refused free screen replacement. The user’s desperate attempts to contact Samsung via Twitter were met with silence and left them feeling ignored and rejected.
Although they generously offer free screen replacement for an out-of-warranty Galaxy S22 Ultra and Note 20 Ultra, all affected devices They did not show the same courtesy. This selective approach could potentially damage Samsung’s reputation, especially among its loyal customers who have invested in high-end models.
It’s also worth noting that some users have reported white lines on their screens, further emphasizing the severity of this issue. For example, an Indian user recently reported that his Samsung Galaxy A71 has a white line on its screen.
The frustration caused by this issue has led some users to take the drastic step of selling their devices. Interestingly, these screen issues persist even after firmware updates, which is why the root cause physical damage or user misuse. is showing.
Given these disturbing developments, it’s crucial that Samsung takes decisive action and prioritizes resolving these common user complaints. By doing this, they can demonstrate their commitment to customer satisfaction and potentially mitigate any damage to their reputation. Samsung should also offer comprehensive support through official service centers and social media to reassure and maintain customers’ trust.