Published: Less than 1 hour ago
The wild strike among train drivers created three difficult days for commuter train traffic.
SL received 6,500 compensation applications from travelers – so far.
– Our hope is that those who have applied for compensation will receive it as soon as possible, says Sophie Gunnarsson, press communicator at SL.
After three days, the wildcat strike ended at midnight on Thursday. During the strike, the trains ran with limited capacity and the travelers who risked being more than 20 minutes late may be entitled to financial compensation of up to SEK 1,315.
According to Greater Stockholm’s local traffic (SL), travelers have three months to submit information and a receipt in order to receive compensation. So far, SL has received 6,500 applications.
– It was quite expected given that it concerns commuter train traffic and there it is longer journeys and more difficult to use other means of transport, says Sophie Gunnarsson.
Longer processing times
She states that SL’s customer service works almost exclusively with the issue. A total of 24,000 cases must be handled, including those that came in in connection with the snow chaos that caused major problems in Stockholm traffic last month.
Since there are so many cases to be processed, the processing times are also somewhat longer. Around three to four weeks.
– We hope that the compensation fees will be paid out as quickly as possible, but it is difficult to say exactly when this may happen.
Still canceled trains
Although the strike has been called off, not all trains are running as usual. Right now, approximately 75 percent of the trains run according to the timetable.
– We can only regret that the situation has arisen and affects travelers. We hope that the trains will run at 100 percent as soon as possible.