Need to contact Sosh with a question or problem? Even if the operator does not have a shop, you can easily reach their customer service by phone and on the Internet, including chat on social networks!
“And you, when are you going to Sosh?” Orange’s low-cost subsidiary has something to seduce with its humorous advertisements and its reasonable prices – lower than those of the parent company – whether for a mobile plan or a fixed Internet subscription. However, the The fact that the operator offers a 100% online offer without having a physical store can put off many people.So how do you contact Sosh customer service in the event of a problem or simply to ask a question?
Free call: 09 71 00 80 21 (non-surcharged number)
Do not panic ! All the steps are done quite easily online – the platform’s interface is very intuitive – and the majority of the difficulties you may encounter can be resolved, either by consulting the help topics or by using the chat to talk to a Sosh advisor. And for certain emergencies, such as the commissioning of your equipment, the theft of your laptop or a breakdown of your Internet box, you can always contact Sosh directly by telephone.
One of the easiest ways to get information or help is to call Sosh customer service on the phone. To do this, you must dial 3976 from a landline or mobile, from 8 a.m. to 8 p.m. If you ever find yourself abroad, contact the +33 9 69 39 39 00. As the number is not surcharged, the cost of the call depends on the rates applied by your operator. To contact Sosh via a non-surcharged call, you can also be put in touch with the voice server, which allows you to carry out many procedures. To do this, dial 740 from a mobile or the 0800 100 740 from a landline. The service and the call are free in mainland France. Finally, if you ever want to obtain your PUK (Personal Unblocking Key) – the emergency code made up of 8 digits which allows you to unlock your SIM card when you have entered an incorrect PIN code three times in a row –, then simply call your Sosh operator on 0800 100 740 – the call and the service are free from France – or on 740 if you are abroad.
Free call: 09 71 00 80 21 (non-surcharged number)
Sosh is an operator that works mainly online and, as such, it offers many resources available on the customer area. They are accessible via a web browser or via the MySosh mobile application (see our practical sheet).
Sosh online support
Before contacting an advisor, you can try to find the answer to your question or the solution to your problem in the “Help and contact” section of the website, thanks to the tools, the FAQ and the support forum. The tools allow you to manage your account and equipment from your computer, without having to contact anyone. For example, you can launch an online diagnosis in the event of a connection problem, track your Sosh order online, test the quality of your mobile network or activate your SIM card.
The FAQ, like most customer services on the Internet, answers the most common questions and provides solutions. Whether it’s to understand your mobile plan bill, find your customer number, find your PUK code or benefit from a mobile loan, Sosh offers step-by-step tutorials. Finally, a support forum, found in the “Community” tab, allows you to benefit from the help and knowledge of thousands of members connected every day. When a solution has been found to the subscriber’s problem, it is marked as “validated solution”.
The chat to talk to an advisor
If ever you can’t find what you’re looking for, you can request an advisor via the chat. You will find it in the “Help” tab on MySosh or in your customer area. From the “Help and contact” section located in the blue horizontal bar at the top of the page, the option will be accessible in the “Contact Sosh” tab at the bottom of the page once you have asked a question in the search bar Sosh support. Messaging is synchronized, so you can start the conversation on PC and continue it on your smartphone. You will first talk to a chatbot, which will then redirect you to a real person.
Contact via social networks
With its low prices and 100% online offers, Sosh appeals to a fairly young community. The operator is thus very present on social networks and you can easily request it on Facebook and on Twitter by message. On Twitter, you can ask your question directly by tweet by calling on the general account @sosh_fr. If the advisors need more information, they will contact you directly by private message to assist you.
Free call: 09 71 00 80 21 (non-surcharged number)
Curiously, Sosh has no contact email address, which is unfortunate for a reputable operator, all the more accessible only on the Internet… Therefore, if you have a major complaint, it is better to send a paper mail by the post office. In this case, we recommend that you send by registered mail with acknowledgment of receipt in order to cover your back. You can send it to the following address:
sosh
Mobile Customer Service
33732 BORDEAUX Cedex 9