Instagram users who were victims of hacking now have a new way to get their accounts back. The company has launched a new feature to report and try to resolve account access issues. Instagram.com/hackedannounced the.
The new platform is an all-encompassing account support page. Users can request help recovering compromised accounts, report impersonation accounts, or get help when they forget their passwords. For many, the most pressing issue is probably getting help when an account has been hacked – something users have struggled to achieve in the past.
Recovering a hacked Instagram account was not easy; The 2018 Motherboard report detailed how some users paid ransoms to hackers who took their accounts hostage. A separate report from 2019 showed how influencers whose accounts had been compromised had to turn to other hackers for help. Either way, users say Instagram itself is slow to respond.
Earlier this year, Instagram announced that it is testing account recovery features, such as asking a user’s friends to vouch for them to regain control of their account. The company said today that the feature is now available to everyone: users who don’t have access to their accounts can choose two friends who can help verify their identity.
The company also says it’s working on ways to stop account hacking before it happens, including sending alerts about suspicious accounts that could be impersonating someone else.
More broadly, Meta is finally starting to build a more robust customer service division aimed at helping users facing account and moderation issues. It may come as a surprise that it took this long, especially given the scale of platforms like Facebook that added live chat support last year.
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