With the Regulation on the Amendment of the Regulation on Distance Contracts published in the Official Gazette today, a decision that is of great interest to technology lovers came out. Users will no longer be able to return technological products such as smart watches, phones, tablets and computers.
With the radical changes made in the regulation, there have been some changes in the rights granted to consumers. As a result, the technological products you have purchased can no longer be returned arbitrarily. If we explain briefly, smart watch, phone, tablet, computer or drone etc. A consumer who has purchased the products will not be able to return this device.
In addition, even if the product you have used or purchased is brand new and its packaging has not been opened, it cannot be returned. Because it will be counted in the category of situations in which the consumer uses his right of withdrawal arbitrarily. However, there may be some variable situations.
If the product you purchased is a problem item, you will be able to return it. However, in this case, the buyer will have to cover the entire shipping fee in the return process. In addition, during the return and exchange process, the time for the consumer to ship the product has been increased to 14 days.
Another change is that if the customer shopping with a credit card bought a product using the installment option, in case of returning it, the entire amount will be deposited as a single withdrawal by the bank.
The section on banks in the regulation January 1, 2023 It is expected to take effect from the date of However, the section on the right of withdrawal of consumers, that is, the return of the product October 1, 2022It will be in effect from .
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