SJ apologizes for the extensive problems that have occurred in train traffic in various parts of the country in recent weeks, something that has caused the company to receive harsh criticism. Several trains have been canceled due to, among other things, electrical faults, track faults and a downed catenary. – It is not a good customer service from us, we wish we could have done it much better, says Peter Kraméus, communications strategist at SJ. SJ takes responsibility for certain shortcomings, but states that the structural problems are the responsibility of the Swedish Transport Administration – see their answer in the player above.
t4-general
SJ poodles after the train chaos: “Wish we could have done it much better”
