Since card payments cannot be made in many supermarkets and outlets throughout Germany, only cash can be paid. It is stated that the problem experienced in the country since Tuesday is due to a software error. “Like other network operators, we are currently experiencing significant nationwide restrictions on processing transactions with H5000 card payment terminals from manufacturer Verifone,” payment service provider Payone previously said.
“WE DO NOT TAKE PAYMENTS BY CARD”
Important store chains of the country such as ALDI, Edeka and Rossmann also announced that they may experience difficulties in making card payments to their customers at their branches. Some other markets and stores continue digital shopping without any problems.
Making a statement on behalf of the German banking sector, the German Banks Association reported that non-operating terminals constitute only a small part of all devices used in Germany. Network operators and technical service providers announced that they are working hard to fix the problem.
Turkish markets and businesses operating throughout Germany also faced the same problem. International Market in Berlin has not been able to offer card payment service for 4 days. The Turkish market officials, who had to inform the checkout section “We do not take payment by card”, stated that the customers were not very happy with this situation. Market employee Hacer Dişli said, “Almost one of our 2-3 customers wants to pay by card. But unfortunately it doesn’t. There is a problem with the host system. We don’t know when it will be fixed,” he said.
“There are those who threw their things in front of us”
Stating that some customers got angry when they couldn’t pay by card, Dişli said, “Actually, they are right, there is a customary situation called card payment. Now they get angry when it’s cancelled. They may not have money with them according to their place. They go to their homes or banks to get money. There are even those who go further and throw the things they want to buy in front of us. We are looking for authorized services, but the record says ‘be patient’. But it’s been 3-4 days and still no progress. “No one is happy with this situation,” he said.
Istanbul Market officials operating in Berlin, on the other hand, stated that they were not affected by the problem and that they continued to receive payments by card. (UAV)