The brochures have instead ended up in Trosa and Gnesta. The city of Västerås has now gone out on its social media and urged those residents who did not receive the brochure to contact them to identify the postcodes that were missed.
Johan Ahlström, risk engineer at the city of Västerås, says that the problem is not acute, but rather more complex than the fact that certain postcodes were accidentally excluded. In addition to the handling error that occurred at Postnord’s terminal, an explanation could be that the information was distributed in the advertising mail and that households with “no advertising” signs on their doors did not receive the brochure, even though socially important information must pass this barrier.
– We find no clear connection. Some postcodes have received the brochure while others have not, he says.
There are more brochures
The city of Västerås has taken height and expected that there would be some errors according to Johan Ahlström, not least because there is a human margin of error with such dispatches. However, they had not expected that the number would be so high. How the problem among the affected households will now be resolved remains to be seen.
– The postal service is important in a crisis and we will solve it. We have to solve it, says Johan Ahlström.
Postnord has identified the households
According to Kristina Härdelin Tinnert, regional manager at Postnord Mitt, it is a handling error at their terminal that caused the brochures to end up in Trosa and Gnesta. The crisis brochures must be mixed with other information during production.
– We know who has received the information and who has not. As soon as we receive the brochure from the printer, it will go out to everyone, she says.